Protecting your privacy is the ultimate objective of Elixmedia. We take seriously the security of customer information. The following policy reveals the main criteria according to which we use our customers’ data and the ways we protect your privacy.
- Use of Customer Information
Elixmedia gathers the information about its users in different ways. First of all, these are the details provided by our users. Secondly, we acquire information related to you from your use of the services we supply and your visits to our websites and other sites you get access to via our site.
Your feedback and participation in different kinds of promotions and competitions suggested by us allow accumulating some additional information.
All this information is used for the purpose of personalizing and improving our services. To get in touch with you we will use your contact details; you may receive offers and news regarding Elixmedia products or services. We may also suggest the products of the other companies collaborating with us and the services of which, in our opinion, may appeal to you. For these purposes, we can contact you by email, post, telephone or fax. Marketing materials that, as for us, may be engaging and useful for you will be included in your confirmation emails.
There is a set of purposes for which your information may be used. These purposes may include billing, audit, accounting, any type of payment card verification, screening, immigration and customs duties, security, safety, health, administrative and legal purposes, statistical and marketing analysis, testing of systems, support and development, customer relations and surveys. Using your data provides us with the possibility to become closer to you and find out more about your personal preferences and requirements.
Your feedback is utterly important as it helps us make our service better. When needed we can get in touch with you by e-mail, telephone, post or fax to ask for your point of view. Please, take into consideration the fact, that sometimes we ought to contact you for either administrative or operational reasons.
To develop, support, administer and improve our business we will definitely analyze and use information that has been collected.
Your information will be preserved in our systems the constant location of which is our premises. It may also be held on the premises of third parties which have access to your data in a case when these third parties act for us for the purposes defined and established in this policy or for these approved by you. Quite possibly, your data may be processed outside of Europe.
- Site tracking
With a view to producing a decent design and layout of the site, we use special tracking software that enables us to watch and analyze customer traffic patterns and usage of the site. It helps us cater for the needs of the visitors to Elixmedia.com. This software does not allow obtaining any personally identifying data.
- Requesting personal data
According to the law, you can ask for a copy of information related to you and held by Elixmedia.
In case of requesting a call recording, please, take into account that according to Elixmedia Policy copies of customer calls have to be deleted after 90 days. Note also that Elixmedia is not the data holder for any CCTV footage that may be obtained.
We will put all the efforts to start processing your data request within 10 working days. If we ask you for any additional information that is necessary to start processing your data request we will contact you directly and after this interaction, you will be given 30 days to supply the additional required information. If after 30 days you did not manage to provide us with the required information, we will automatically archive your data request. If needed, you can be required to submit a new data request.
Please, contact us at firstname.lastname@example.org. if you have any additional questions regarding data protection
- Security for protecting your information and storage of data
We transmit your details across the internet by ensuring usage of high-grade encryption that is 128 bit.
In addition, we follow rigid security procedures in the storage and revealing of information which you have given us sticking to the UK Data Protection Acts of 1984 and 1998 or the Swiss Law on Data Protection. In the same way, our security procedures imply requesting proof of identity before we can disclose personal and sensitive information to you.
According to the conditions established in this policy regarding the information passed on to third parties, we will make sure that the security measures that such party undertakes in relation to the processing of your data are at least as strict as those activated and employed by Elixmedia. This does not correspond to the case where we are required by law to share your information with a third party or transmit it.
We will preserve your information for a period of time requested or as long as the law demands.
Cookies are small-sized text files containing the information that is stored on your computer’s hard drive by means of a browser. If you want cookies to be removed from your hard drive, change the settings of your browser. In the same way, with the help of settings, you can prevent cookies from being downloaded since most web browsers accept it automatically.
The use of some features does not imply accepting cookies so, sometimes they are not necessary. Note, that our cookies do not comprise any personally identifying information.
Cookies may be set on your browser by clicking on a link in the email that you received.
When clicking on a link you visit Elixmedia.com. This visit helps us comprehend how you navigate between the pages of the website by way of the combination of the cookie and pixels set on the pages of our website. It allows becoming familiar with your preferences. It gives us a notion of what interested you in the email we sent and what was not useful and engaging. Taking into consideration this details we will try to send you more engaging information in the future. Please, take into account that this information is for our use only – we do not reveal this information and it is not shared with any third parties. To control the use of your data, you may change the settings in your browser.
- Use of pixels
To get the notion on how our customers react to the emails and the content that we send, we use picture elements in the emails to be able to know who has opened the letter.
We are willing to present our content in the most interesting and engaging way. To do so, we may also use pixels to learn if you can receive emails in text or HTML form.
- Your Consent
By using the Elixmedia website you adhere voluntarily to the collection and use of the information supplied by Elixmedia in the manners mentioned above.